Questions, answered

Most orders reach you in about 25 to 30 minutes, because we only deliver within roughly 3km of our Sarthana Jakatnaka kitchen. Bowls are assembled after you order, never in advance, so the clock starts in the kitchen rather than in a fridge. You can track each stage live from your orders page.

Every bowl travels in an insulated sleeve with a food-safe gel pack, and dressings are packed separately so nothing wilts on the way. Our riders carry a maximum of three orders per run to keep delivery windows short.

We deliver within a small local radius — roughly 3km around our Sarthana Jakatnaka kitchen in Varachha, Surat. We do not deliver across the rest of Surat or outside the city. Enter your address or pincode at checkout and we will confirm instantly whether you are inside our zone.

Delivery is free on orders above ₹399. Below that it is a flat ₹39. There are no surge fees, no packaging charges and no small-order penalties beyond that single line.

We buy at the market from 5am and the greens reach our kitchen by 6:15am, chilled to 2°C as soon as they land. Nothing is held longer than 24 hours. Anything that does not meet the bar becomes staff lunch rather than reaching you.

Yes. Every bowl can be built to your preference — swap a protein, drop the cheese, take the dressing on the side. Allergen substitutions are always free of charge.

Every ingredient is listed with its allergens marked on each product page. Our kitchen handles nuts, dairy, gluten and shellfish, so we cannot guarantee a fully allergen-free environment. If you have a severe allergy, add a note to your order and the kitchen lead will call you before we prepare it.

They are lab-verified quarterly and recalculated whenever a recipe changes. Figures are per bowl as served, including dressing. Our nutrition team signs off on every menu before it goes live.

Plenty of both. Filter the menu by diet to see everything that qualifies — we currently run nine vegan bowls and four under 10g of net carbs. All tags are verified against the final recipe, not the intended one.

You can cancel free of charge until the kitchen starts your bowl, which is usually about three minutes after ordering. After that we cannot cancel, because the food is already made and we will not throw it away.

We do, and it is our fastest-growing side of the business. Teams of eight or more get scheduled weekly delivery, a dedicated account manager and roughly 15% off list. Write to us at hello@saladwala.in.

Our bowls and lids are made from bagasse, a sugarcane by-product, and are home-compostable within 90 days. Cutlery is birchwood. The gel packs are the one plastic item left, and our riders will take them back for reuse on your next order.

We buy fresh at Sardar Vegetable Market every morning, picking each crate by hand rather than taking whatever a supplier drops off. Nothing is bought from cold storage, so what reaches your bowl was on a market table a few hours earlier.