Terms of service
Last updated 12 May 2026
The agreement between you and SaladWala when you order from us. Short, because the relationship is genuinely simple: we cook, you eat, everyone is honest about it.
Using this service
You must be 18 or older to place an order, and the information you give us must be accurate — particularly the address, since a wrong one means somebody else gets your lunch.
One account per person. Do not use the service to resell our food without a written agreement with us.
Orders and pricing
All prices include applicable taxes. Delivery is free above ₹399 and a flat ₹39 below that.
An order is confirmed when the kitchen accepts it, which is usually within three minutes. Until then, either side can cancel freely.
If an item sells out after you order, we will call you before substituting anything, rather than serve you something you did not choose.
Food safety and allergens
Our kitchen handles nuts, dairy, gluten and shellfish. We cannot guarantee an allergen-free environment, and we will not pretend otherwise.
Allergens are listed on every product page. For severe allergies, add a note to your order and our kitchen lead will call you before preparing it.
Salads are made to be eaten the same day. We cannot vouch for anything kept overnight.
Liability
Our liability for any order is limited to the value of that order. We are not liable for indirect losses — a missed meeting because lunch was late, for example.
Nothing here limits liability for death, personal injury or fraud caused by our negligence, because no company should be allowed to write that away.